{"id":27501,"date":"2025-09-10T11:37:19","date_gmt":"2025-09-10T11:37:19","guid":{"rendered":"https:\/\/samarasquared.ae\/?page_id=27501"},"modified":"2025-10-10T14:29:59","modified_gmt":"2025-10-10T10:29:59","slug":"company-policy","status":"publish","type":"page","link":"https:\/\/samarasquared.me\/ar\/company-policy\/","title":{"rendered":"Company Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"27501\" class=\"elementor elementor-27501\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0db6fff e-con-full wd-section-stretch-content e-flex e-con e-parent\" data-id=\"0db6fff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97fb5e2 wd-width-100 elementor-widget elementor-widget-wd_video\" data-id=\"97fb5e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-el-video wd-action-without wd-video-hosted\">\n\t\t\t\t\t\t\t<video src=\"https:\/\/samarasquared.ae\/wp-content\/uploads\/2025\/09\/09281.mp4\" playsinline loop muted autoplay><\/video>\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-403b889b e-flex e-con-boxed e-con e-parent\" data-id=\"403b889b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5aa107d7 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"5aa107d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Samara Squared, we are committed to delivering quality products and exceptional service while maintaining transparency and fairness in all our operations. Our policies are designed to ensure a positive experience for our customers and uphold our family-driven values of loyalty, passion, and integrity.<\/p>\n<p><strong style=\"font-size: 18px;\">\u00a0 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0644\u0644\u0639\u0645\u064a\u0644<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>We strive to provide accurate product descriptions, clear pricing, and timely delivery.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Customer satisfaction is our priority, and we aim to resolve all inquiries promptly and professionally<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Orders &amp; Payments<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>All orders must be paid in full at the time of purchase.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Accepted payment methods are only online payment through the secured payment portal.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Shipping<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Standard shipping fees apply to all orders unless otherwise stated.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Delivery timelines will be communicated at checkout and may vary based on location and product availability.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Privacy &amp; Data Protection<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>We respect your privacy and ensure that all personal information is handled securely and used only for order processing and communication purposes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Code of Conduct<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>We operate with honesty, fairness, and respect for our customers, partners, and community.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Any misuse of our products or services will not be tolerated.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong><u>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0634\u062d\u0646<br \/><\/u><\/strong><br \/><b>Processing Time<br \/><\/b>All orders are processed within\u00a01\u20132 business days\u00a0from the date the order is placed. Orders are not processed or shipped on weekends or public holidays.<\/p>\n<p><b>Shipping Method &amp; Rates<br \/><\/b>Next Business Day Delivery: AED 20 for orders under AED 100.<br \/>Free Shipping: Available on orders of AED 100 or more.<\/p>\n<p><b>Delivery Time<br \/><\/b>Once your order has been processed, it will be shipped for\u00a0next-business-day delivery. Delivery times may vary based on your location and external factors beyond our control.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><b>Delays<\/b><br \/>While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather, courier issues, or high order volumes.<\/p>\n<p><strong><u>Returns &amp; Refund Policy<\/u><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>At Samara Squared, your satisfaction is our priority. Please review our policy :<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Returns<\/strong><br \/>Customers must contact us within 3 days from the date of sale to initiate a return request.<br \/>All return requests are subject to review and approval. We reserve the right to accept or decline any case based on the product\u2019s condition and compliance with this policy.<br \/>Items must be:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>In their original packaging<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Accompanied by proof of purchase<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Non-Returnable Items<\/strong>: Customized or personalized products are not eligible for return.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Refunds<\/strong><br \/>Approved returns will be refunded excluding the shipping fee of AED 30, which is non-refundable.<br \/>Refunds will be processed to the original payment method within 14 business days after the returned item is received and inspected.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Damaged or Defective Items<\/strong><br \/>If your item arrives damaged or defective, please contact us within 24 hours of delivery with photos of the product and packaging.<br \/>We will review your case and provide a replacement or refund at no additional cost.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>How to Request a Return<\/strong><br \/>Use the form in Connect us with page and once the focal point contact you you can send us the photos and details by email<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At Samara Squared, we are committed to delivering quality products and exceptional service while maintaining transparency and fairness in all<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27501","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/samarasquared.me\/ar\/wp-json\/wp\/v2\/pages\/27501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samarasquared.me\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/samarasquared.me\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/samarasquared.me\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/samarasquared.me\/ar\/wp-json\/wp\/v2\/comments?post=27501"}],"version-history":[{"count":24,"href":"https:\/\/samarasquared.me\/ar\/wp-json\/wp\/v2\/pages\/27501\/revisions"}],"predecessor-version":[{"id":30106,"href":"https:\/\/samarasquared.me\/ar\/wp-json\/wp\/v2\/pages\/27501\/revisions\/30106"}],"wp:attachment":[{"href":"https:\/\/samarasquared.me\/ar\/wp-json\/wp\/v2\/media?parent=27501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}